Yes, that code will work too. That four digit number is an internal number used by the US Postal Service and helps them with their sorting process. It does not change our ability to receive it.

We will accept your package but it will take us longer to process your parcel. If there are other customers with the same or similar names you will not receive an email notifying that your package has arrived. In which case, you will need to contact us to identify yourself, provide your tracking number and/or identify the origin of your shipment. Please note there may be additional charges if additional research is needed to identify the owner of the parcel. You can read more about improperly addessed parcels our our terms page.

Your phone number should always be used. If the company fulfilling your order needs to contact you, our number isn’t going to help them.

DHL shipments are more complicated than orders that come in with the standard three, since DHL no longer delivers in the Continental United States. Items that are shipped DHL are received (usually in Seattle) and repackaged by USPS. A new tracking number is put on the parcel and it continues on its merry way to us, usually a couple of days later.

No, simply address your item the same way you would for any other parcel. The process for delivering and receiving freight items (over 150 pounds) is more complicated than with other couriers. Because of our location, Point Roberts Auto Freight (PRAF) and Edge Logistics are the two authorized third-party freight companies who are set up specifically to service the town of Point Roberts - all freight is automatically dropped with them to be delivered in Point Roberts on a weekly basis.

*Please be advised that freight items will show as signed and delivered by these third-party companies before they actually reach TSB. Please wait until you receive notification from TSB by phone and/or email before coming to pick up.

Take a look at our prices for receiving!

Yes. Parcels arriving COD must have payment ready prior to package arrival. The easiest way to pay is on the carrier website. If you prefer to pay in person, you must leave a U.S. funds check or U.S. postal money order prior to carrier arrival. Drivers cannot accept cash or Canadian cheques. Couriers will attempt delivery 3 consecutive business days before returning to sender (if not paid).

We are not able to ship alcohol from our building in accordance with Washington state laws and alcohol handling requirements. In the state of Washington a special shipping license is required and only alcohol vendors are able to ship alcohol. Our advice would be to purchase the alcohol directly from the manufacturer and have them ship it wherever you need it to go.

We are, however, able to receive alcohol, but there are specific shipping requirements for it to go across the Blaine border to get to us. The shipper must include a specific ASR (Adult Signature Required) shipping label as well as a special instruction sticker on the side indicating what the box contains. You will also want to keep in mind the couriers such as FedEx and UPS cannot bring hard or exotic alcohol through the international border. All parcels that do not meet the specific shipping requirements will be refused in mainland Washington courier headquarters. As long as the courier is able to deliver your alcohol to us, we are more than happy to receive it for you.

There are a few solutions. Most online payment systems ask if the billing and shipping address are different, which will allow you to enter two separate addresses. If this does not work, you can have your bank (tied to your credit card) add a secondary address to your file. Lastly, you can rent a mailbox at TSB and use our address as both your shipping and billing addresses for your US credit card. See our Mailbox services

Please always track your package at https://simpletracking.com/ for the most updated information. If tracking shows as “delivered” and you haven’t heard from us by the following day, please contact us. Email notifications are sent as a courtesy to you. TSB is not responsible for making sure your email notification has reached you, and we will therefore not waive pick-up or storage fees if you have not received notification. Take a look at our storage policies on our terms page.

Delivery times and amounts vary every day, which affects the time it takes to process them.

Tuesday-Friday:

USPS delivers around 10:30AM

FedEx Ground delivers around 11AM

FedEx Express delivers after 12PM

UPS delivers around 12PM

Saturdays:

USPS delivers around 10:30AM

If you need to pick up your parcel the same day it arrives, we suggest you wait until you receive your notification email from TSB first.

We sign for all FedEx, FedEx Ground, and UPS parcels. If a signature is required for a USPS parcels, we do that too. Please be advised that a majority of USPS parcel do not require a signature.

If you wish to have a parcel refused, please wait until you receive our email notification and then reply requesting a refusal with return to sender. If your parcel is refused the same day as the notification is received, no depot fee will be assessed. If you request refusal after that date, the item will be refused but you will be charged the standard depot fee. Please note that there are normally no problems with returns via UPS or USPS (other than bulk mailing or Smartpost) but Fedex is more rigid about refusal time frames. They will not accept returns after three days from the original receiving date.

Photo ID is required for all pick ups. While our initial search is by name, please be prepared with a tracking number to aid in our secondary search capabilities.

Yes, provided they bring a tracking number (from FedEx, UPS or USPS, not the order number) or the TSB notification email that identifies each parcel they wish to pick up. We suggest you forward them the TSB notification email. It contains all the information we need.

All prices are listed in USD. We accept both US and Canadian cash. Please be aware that the Canadian exchange rate is subject to change. We also accept American Express, Mastercard, Visa and checks drawn on U.S. accounts. Most debit cards are accepted.

No, you do not have to pick up all of your packages. However, we would appreciate a specific list on items you want. Your organization helps us serve everyone better. Additionally please keep or storage policies in mind for those parcels left behind.

Yes we do. If you received a pre-paid shipping label (USPS, Fedex or UPS) from the company you may drop it off with us.

If the shipping has been arranged by the sender, you may leave the parcel with us for a week at no charge. After a week if the parcel is still sitting here we will charge holding fees that are equivalent to the normal pickup rate for your parcel. (For example a small parcel with $5.00 pickup/depot fee will be $5.00 per week after the first week.)

If the item is a large freight item, such as a pallet (skid), we will charge the depot rate per week.